1 reviews | Active since Aug 2015
***** FROM TELKOM AGAIN AND AGAIN
Telkom has failed to follow upon a contract cancellation since November. After numerous complaints, they have STILL not even bothered to reply or address my complaint listed below which was posted on 14 March. <br> <br> Again they are just a failure of a network.<br> ------<br> I first initiated the cancellation of a contract to Telkom Mobile in November. <br> <br> After going to the store and filling out the paper work AGAIN and providing certified copies of official documents, I was informed that my contract would be cancelled and that I would receive a phone call confirming the cancellation of this contract.<br> <br> Telkom Mobile has since been charging me for this contract despite my best efforts to cancel it. I have reached out to social media and been told that the matter would be attended to. To no avail.<br> <br> I have since resorted to not paying them until they take action against their terrible service and *****ent debit orders. I have also taken the matter to the NCC.<br> <br> Seemingly, this contract can not be cancelled until it is convenient for them and since they have been debiting my account,**********ly, I am forced to report them.
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
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Regards
keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team
