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I was billed for over 2 years for a 20Mb line speed line and then my other account a 10Mb line speed. While the one was actually a 10Mb line speed and the other a 4Mb line speed I cancelled the one account over a year ago when i moved and then disputed an amount that telkom owed me for over billing - they said they would not pay and they have made no fault. it is now a year later and today found out that they never cancelled my one account and have been deducting money for both lines at the same speed which was disputed . The money telkom now owes me is well over R30,000 and they have suspended my account. Who can i escalate this to or do i need to get the Ombudsman involved???