***** - Contract

<p>Good Day i have a proplem with Telkom and this is the second time they doing this to me.</p> <p>I have a wifi router they billing me for usage fees i did not sign up for, the contract i singed up for the aggrement was that i will manage my usage on my data. i went to thier Southgate branch and inquired and i even topped up on my account as my data was depleted, only to find out on thier December invoice i was billed for usage fees. they blocked my account as i went and returned my money from the bank but to my surprise someone has been using my data which was confirmed by their customer service consultant at their data department. I have been try to clear this matter i went the thier Maponya Mall branch Dorothy tried to help and did i sim swap for me and still i can't use my Wifi. i know when i call them my data will be used. i really need help as i am frustrated they debited R2000 from my account including this months bill but i cant log on. their call centre agent are very rude i called with a quiry that my Router is not working because i dont have data its deleted and they tell how do i explain the 2GB i used i mean really i called them 8 times already sent numerous emails i logged case and they still asking me that queation. my word is not enough for them but they gave a contract how else am i supposed to prove to them. they always try to shift blame to my kids instead of looking in to the matter and try to assist me. if my account is active on thier system and i cant access it then there is a problem. cant they just cancel the whole thing i am done with them.</p> <p>I am really annoyed and angry. Please help me.</p> <p>Regards</p> <p>Puleng</p>