***** concern and pathetic customer service

I have two contracts with Telkom Mobile, however I lost one of the devices and hence app**** to migrate onto a new contract at the Telkom Express Store in Adderley Street (Cape Town) on 06/10/2015. After numerous emails to the sales consultant I received no response regarding the status of my application, thus I went back to the store on 09/10/2015 where the sales consultant, Nico Hartlen, advised me that my application was declined. Not satisfied with his blunt response and lack of interest I went to the Telkom Direct store in Cape Gate Mall on 11/11/2015, only to find out that my new contract was approved on 10/10/2015. This raises a huge concern regarding the consultants intention with my account. Today, 12/10/2015, I went to the Telkom Express Store in Adderley Street to collect my phone as advised by the Cape Gate agent, however I was told that the sales consultant (Nico Hartlen) never placed the order for my phone after he assured me on the date of my application that there is indeed stock available and that there should not be any problems. This is completely unacceptable as I now have to wait for who knows how long to get my phone where I could have had it already.