<p>Telkom mobile is currently bussy with a *****ulant scheme against its clients.</p> <p>They debit your account for more than they should in my case the amount due is R69.00, they tried to debit me for R86.00, if the debit order fails to go through they then charge you R135.00 for the debit order failing, please note this is charged by TELKOM NOT your bank.</p> <p>When you query the above they start by claiming that the differance between what your bedit order is for (ie R69.00) and what they charged (ie R86.00) is due to you requesting your invoices to be posted to you, they then tell you that the R135.00 is for the bounced debit order as per their terms and conditions that you agreed to. </p> <p>When you ask them to refer you to the clause in their terms and conditions that relats to this amount, or proof that you have agreed to pay R17.00 for your invoices to be posted they will just tell you to go read your contract.</p> <p>Well I took my contract out through Mondo, who, unlike Telkom, are honest people, and they verified that I requested my billing be done via e-mail, and that there is no clause in Telkom's terms and conditions regarding R135.00 for debit orders, I even down loaded Telkom's terma and conditions from their own site and verified that this claim is a bogus claim.</p> <p>DO NOT FALL FOR THIS ****. I recommend reporting any such matters tothe SAPS and ICASA.</p>
Good day,
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Please be assured that this matter has been escalated to our Mobile Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
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Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
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Good Day Jacques
Your query has been escalated by our team for investigation.
Regards
Telkom Social Media Team
^BD
Best regards,
Good Day Jacques
Your query has been escalated by our team for investigation.
Regards
Telkom Social Media Team
^BD
Best regards,
Good Day Jacques
Please confirm your account number or provide us with your ID number.
Best regards
Lindani
Telkom Social Media Team
Best regards,
Good Day Jacques
Please confirm your account number or provide us with your ID number.
Best regards
Lindani
Telkom Social Media Team
Best regards,
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