***** company with worst customer care billing you for nonexistent contract.

Telkom is the worst when it comes to customer service. I was billed and taken to debt collectors for a contract device that I never had all because of your incompetence. I was sent a contract device which I did not apply for in February 2021 due to a mishap caused by their online sales consulrant. I then contacted Telkom about the matter, and they sent a courier to come collect the device. A week after the device was collected, I got an sms and email statement that said I owed Telkom over R9000 for the device. I called their customer service and emailed them a number of times to clear this up. During first week of March 2021 I was told that the matter had been resolved and the bill had been canceled. From April 2021, I started getting harrasing phone calls from DebtIn debt collectors whose consultants were rudely demanding I pay R9189 that I owe to Telkom, to which I refused and referred them back to Telkom. O then contacted Telkom customer care about the phone calls and alleged bill, and was reassured that the matter had been resolved. Despite Telkom's reassurance that there was no outstanding bill, the harrasment from debt collectors carried on. In September I got really irritated about the constant harrasment form DebtIn and sent an email to Telkom, to which Telkom responded I must send proof that the device was collected. Upon receiving this response I called Telkom and told that the error is on their side as one of their employees was instructed to send an email to clear this from the Telkom billing department, and once I was reassured that the matter was resolved and that a manager would call me to address this issue. Aftrr a week I called back as nobody had called, and I was told to go instore and instruct someone to give me the required internal documentation so that my account can be cleared. I explained that this was an online transaction to which I was told a manager would get back to me. Ten (10) months later I am still waiting for Telkom to clear up their mess. Despite the countless days and hours spent calling and emailing your customer service and even physically going a number of times to different Telkom stores (since February 2021) about this matter, it is still not resolved. Instead of getting assisted, I am being sent from pillar to post by your consultants. Telkom is just a **** with some of the most *********** consultants ever who take their customers for granted. After years with Telkom, I really have had enough of this nonsense attitude of theirs towards customers.