***** committed on my line and customer service is useless!

I woke up in the morning telling me I have a subscription on my number. The number was in my router, how on earth did I subscribe anything because I have to agree to something manually or access their site or something that extreme. I was sleeping, I don't know how we are trusting a service provider with our moneys then they screq us over like this? It is utterly unacceptable, appalling and gruesome business practice. The only logic I have for all this is Telkom is creating these subscriptions and subscribing our numbers so they can chow up our airtime so ultimately you will need to recharge again and they will make more money from you because I called the call centre now and Siphesihle told me that my money is gone and there is nothing they can do to help me. I then asked to speak to her senior and she said there's no one on the floor of any authority. How on earth do you run a business and open when there's no one to assist your customers when they need it? Where do you even get the chivalry to entrust someone so clueless with your customers? This is another level of gross negligence. I want my money back ALL of my airtime. I want it back.