BD
Bongumusa D

1 reviews | Active since Feb 2016

18 Apr 2016, 14:21

***** committed by Telkom via their Tele-Sales

In June 2015, Telkom Sales Consultant by the name Oliphant called me and offered me a mobile router contract deal with a monthly payable premium of R60. <br> <br> She indicated that once-off amount of R199 or R99 was going to be debited in my account, then after the monthly premiums of R60 were going to be debited.<br> <br> I tele-accepeted this deal. Few days later she called me and requested a delivery address for the device, during week days and office hours. So I gave her my work address for delivery purpose.<br> <br> June, July August passed by without and deduction nor follow up written agreement by/from Telkom. In July I stopped using the device. On the 19 August 2015 I sent a cancellation e-mail to Telkom Cancellations:<br> <br> Reasons for my early termination I stated were: ********* business practice: failure to timeously honour their obligation and only sending me 3-month late statement to the wrong address and a messed up/ ******* amounts on the statements that were not agreed upon when I telephonically accepted this data contract. <br> <br> Numerious times, I have called Telkom on this matter and to date they have not attended to this matter professionally, instead they have sent me to their debt collectors

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Replies (1)
Telkom
Telkom's reply18 Apr 2016, 18:20
Official
Hello Dubebme02,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us, please contact us via Email: ***.


Your reference number is SM224851

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Telkom Social Media Team