***** claim still not resolved after 5 months and numerous follow ups

<p>This is the calm before the storm, I want this matter to be resolved or I will take this directly to ICASA, CPA and every other social media platform, including the newspapers. I have been far too patient , enough is enough. </p> <p> </p> <p>Thandanani has reopened the case and allocated Vuyo Lueidi to do his job properly. Case number ********** 5</p> <p> </p> <p>I noticed an unauthorized Debit Order from Telkom Mobile in October 2016. I had to take the time to contact Telkom Mobile (hard to contact directly if you do not have a Telkom Mobile Number – Did Telkom Mobile not think of an alternate number in the event of ***** and the customer not having a Telkom mobile number?) – After the initial conversation I was asked to go to the Police station and produce an affidavit and send back to telkom with a certified copy of my ID. The tasks were done the same day – with documents sent to Haleem Johnson. He promised that I would be notified within 72 hours.</p> <p> </p> <p>I had to contact Telkom Mobile again – This time with the case( ********** 6) being issued to Vuyo “Winter_RoseMayflower” Lueidi, with the instruction to not contact the ********** MISISDN but the MSISDN that I provided (Telkom tried to contact the ********** number to get a hold of me !!!!! knowing that a case of ***** has been opened). After even going to the Telkom store to ensure that Telkom is investigating the case – no contact but they ensure they debit my account.</p> <p> </p> <p>After trying to contact them today – I had the pleasure of speaking to Thandaniani Mthethwa who investigated and checked that the case has been closed by Vuyo Lueidi – How can this case be closed from a ***** perspective with out informing me. How can the case be closed but I am satill getting billed. </p> <p> </p>