***** case that is taking too long to be resolved

I am utterly disappointed in the duration this ***** case is taking to be resolved. I visited one of your branches at Clearwater Mall to log a complaint on 28/12/2015. I submitted all documentation as requested when I went the previous day. I was assisted by Simone, who was professional and friendly. I have been calling the call centre on a regular basis trying to find out the status of this case. Eventually, I came across Cassandra Meyer, who has gone BEYOND her call of duty and she has been sending emails to the ***** department for updates. She keeps her promises and is very clear on her communication. She manages customers' expectations extremely well. Nothing has been said about this case. I did not apply for any contract with Telkom Mobile. I want to know which branch this contract was opened and have it removed from my name. I do not want to see ANYMORE deductions occurring from my bank account. Feedback on this matter would be highly appreciated. This isn't Cassandra's case. I don't see why she has to suffer in this manner.