PS
Padwell S

1 reviews | Active since Oct 2015

27 Oct 2015, 18:02

***** case opened 4 months ago with Telkom

I received a debit order 3 months ago from Telkom Mobile ,i contacted Telkom wanted to know why their deducting money from account, they said its not them nudebt management ,i also contact them they said its not them its Telkom , I open a ***** case with telkom Case no ***8 ,I gave them document they requested ,ID,Affidavit,proof of residence , but still i still receive debt orders for this. My get charged R138 for this transaction in a month they can debt 3 times , different amounts , they started with R886 , R1302, R1500 , R2302 ,this debt order amount can go in anytime of a day. So i am charge for this , I have never been to Telkom Mobile for a contract or authorize , or receive anything from them. Its been stressing me for months now ,no help ,or useful feedback for 4 months now, who going to pay my bank charges ?

0
Replies (2)
Telkom
Telkom's reply27 Oct 2015, 18:51
Official
Hello padwells,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM161626.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media
PS
Padwell S's update06 Dec 2018, 17:14
Reviewer Update
issue resolved