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Victor R
1 reviews | Active since Oct 2017
12 Oct 2020, 09:44
***** case not resolved over 2 weeks
I logged a ***** case because I tried to do a SIM swap and they said I can't because of an account that's owing... That case has been logged 2 weeks ago. I don't get any feedback and when I call the call center everytime they tell me it will be escalated. I understand that we have restrictions due to covid but how am I supposed to make an income if I can't use my number and I need to work from home. I would highly not recommend telkom as an ISP, rather go to Vodacom. Sure you pay more but their customer service is much better from my experiences.
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Victor R's updateReviewer Update
15 Oct 2020, 11:55The case was logged on the 23 September, the case number is ***9. I called the call center again today and the gentleman told me it can take months for them to resolve the case, so I must continue paying for my service that I cannot use while they resolve an issue.
VR
Victor R's update15 Oct 2020, 11:55
Reviewer Update
The case was logged on the 23 September, the case number is ***9. I called the call center again today and the gentleman told me it can take months for them to resolve the case, so I must continue paying for my service that I cannot use while they resolve an issue.