***** Case!!!

A ***** case was opened with Telkom where an upgrade was done under my name and every time I call Telkom for an update or even go to the shops I keep on being told that my case will be escalated. No feedback and updates. There only thing I get is a billing statement which includes the cellphone that was taken under my account an amount that I can't even afford. I've been constantly calling Telkom almost everyday with no clear update on when my case will be resolved. Next thing they'll be debiting from my account an amount that I can't even afford. This is really not fair. Definitely cancelling my contract with Telkom after this!!!!