***** case

Please do not take any products out with Telkom, I have lost trust and faith in their service provider due to agent errors and lack of communication, I opened two telkom products which is a cell phone contract and i have taken out cell phone insurance as well, I have been dealing with this query since June 2022 and still it has not been resloved Telkom told me via a sms that I have account in arrears with them with Nedbank information, which is not true as I took my cell phone contract out with Capitec information, they resloved my case without my consent as the agent told me I didn't send information to them in order to investigate the query,but I was never contacted via the call centre! I ended up running around doing Telkom's job getting the documents required in order to investigate this ***** case I opened, I sent the information via an email reply I got from a Telkom customer agent on the 28/07/2022 I called today on the 02/08/2022 and an agent told me the email address I sent my documents to is not an email address she is aware from as a Telkom agent, which made me worry, moral of the story is that an agent messed up on my profile including my address as they added an address on my invoice of which I do not know of, I will never recommend Telkom ever again and I will always bad mouth them, I have lost complete trust in them all because they didn't communicate to me nor was I ever fully assisted till today my query is open and Telkom informed me they will not refund me due to this inconvenience...what nonsense.