***** case - 7 months and still no resolution

***** case lodged with Telkom October 2018, supporting documents submitted on 30th of October 2018; I followed up on progress and the call centre agent advised that the case takes up to 3 months to be resolved, thereafter I will get a notification via SMS. March 2019, I followed up again and only to be told that 3 months has not lapsed, and they are still investigating who made the sale internally?

I called again only to be told that the actual ***** case has not been opened as the documents were not received and I resubmitted on the 20th of March 2019 to the team leader, whom promised to handle the case, and no feedback received from him as well.

Followed up again end of May 2019, only to be told that the case was never investigated and has been closed as the supporting no supporting documents were received. Submitted another set of supporting documents on the 06th of June 2019 again.