***** case

Hi my name is Leah,I have taken a router contract that costs R150 with telkom telephonically in may 2018,in the same month there was a debit of R2,500 before the router was even delivered and I managed to reverse the debit order.The router was delivered late in may.They kept on debiting R2,500 from my account in a month they will debit 4 times.I then contacted them just to find out because to me it is a bridge of contract i never agreed to that lot of money,and the lady told me that there was a cellphone contract that shows that i took it in April and to my surprise the router is the only contract i have with Telkom.They coupled a cellphone to the router.They have advised me to go to the police station and write an affidavit that i do not own the cellphone that was put on to my name.I took in the affidavit ,the ***** case was opened and they have escalated the case.The problem i have now is that the case was opened in July month and i have not received any feedback from Telkom.Iam in and out of the bank reversing the debit order several times in a month and for every debit order i am charged R20.The bank told me that my credit score is affected by this and if i want to buy the house or car i might not be successful.On Friday 24 august 2018 i went inside telkom store in Stellenbosch mall,i spoke to the lady and she said that she is writing an email to her manager to escalate the case and that they have blocked the data but to my surprise they are unable stop the debit order.There was debit order on Monday the 27th August 2018 with the amount of R2,500 where i went tho the bank and reversed it and today there is again a debit order from same telkom amounting to R3,785 that was taken again from my account. Today i called telkom, call ref: ********** 408 the name Thembi from telkom she still told me that she cant stop the debit order ,she can only escalate it that all.Iam now closing my account with FNB because of this and i regret the day i made the agreement with telkom. Telkom does not care about their customers and i will never take any contract with them.