***** case

I have two contracts with Telkom the first one I took out in 2016 August and second one I took out in February2018. The first contract was expiring end of July 2018 when I phoned Telkom to upgrade it to P smart for R200. its been a month since I upgraded my contract and I haven't received the device. I was supposed to have received it but when I check on the courier link it says device missing. If that was not enough Telkom billed me an amount of R1882 instead of R180 for the month of July. When I called to ask I was told that I have 5 contracts of which I am aware of two.I have been phoning Telkom to log a case and the consultant would say they have logged a case and as soon as they put down the phone I will receive a case number but I haven't received an sms. Telkom is not taking this seriously and if they don't resolve it as soon as possible I will take the legal route as this is a ***** case that needs to be dealt with.