lW
leon W

1 reviews | Active since Dec 2014

28 Apr 2017, 11:50

***** CASE

<p>I reported a ***** case to Telkom last year. Went into the store at Baywest and gave them an affidavit, copy of my ID and a copy of the screen prints showing the time that the contract was activated and the end date of the contract being in 2099!!!!!! What contract lasts for that period of time and no network will give you a contract for that period of time. I am now getting smses to say that my account is overdue and when calling the call centre, I am told that the matter has just been closed and that the person who "helped" me sent the documentation to the wrong department!!!!!!!!!!! I now have to go back to the police station to do yet another affidavit and waste more of my time standing in a queue at Telkom and hope for someone that has some sense will help me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Not one person from Telkom felt the need to pick up the telephone and tell me this, so this matter has not been dealt with nearly 6 months later!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

0
Replies (1)
Telkom
Telkom's reply28 Apr 2017, 14:18
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Regards

Telkom Social Media Team

Bronwyn

Best regards,