***** case

On the 17th of December 2015, I reported the ***** case to Telkom. I received a statement that showed a contract for iphone 6S which I did not sign up for. I called Telkom and reported it and they said they will investigate the case. I was promised that it will take 6 weeks to investigate the case. Someone from Telkom phoned me in December 2015 to ask me if I signed up a contract in Vaal Mall and I told them that I don't know where Vaal Mall is and I didn't sign up a contract. Up to now I have not heard anything from Telkom and they are still taking money from my account. The cellphone contract is R1200 per month which I have since reversed since the first debit order. I am so fed up with Telkom because everytime I call to enquire about the investigation they tell me that it is pending. You are really messing up with my account with your debit order every month and I cannot even use my other lines since you have blocked them due to non payment of the ***** case which is still being investigated. This is not professional and I am really fed up.