*****

This month i received my telkom statement as every other month by email but i was shocked to see that it was double the amount i had to pay. So the very next day (5/10/19)I went to the telkom at ilanga mall nelspruit to check why we was charged double. I was helped by 1 of the male staff that we usually go to. He calls in head office to enquire telling me that I was charged for a contract that was taken on my my acc. So I was quite surprised cause I never app**** for such contract. He said head office will look in to the matter and he will give me a call. Few days passed no call than on 14/10/19 I went back to the same guy and told him that no call and on 15th is the debit oder date and that I dont have that amount that is going to be deducted in my acc. And they will also be a penalty charge from bank. So he said dont worry head office is still looking in to the matter and if money gets deduct they wil refund me including bank charge and I must call him if they deduct it. So debit order goes through on 15th night on the morning of 16th I decide to go to telkom and tell tham. Same guy says hes phoning head office to check what happened he puts me on the call to speak to the consultant... lady has no idea about the case telling me that we got billed for what I took but am explaining to her that I never took this contract, than the guy takes phone and explains again to the lady as to what happened so they give a case number and said they wil look into it. The staff at ilanga already knew knew what happened but wasn't telling me clearly cause when I spoke on phone with lady she gad no idea what we was talking about and than also the other lady that works there tells us that she just spoke to head office and they know what happened and they will refund us... I inquired but how did we get billed on our acc for something we didnt purchase or used so than shes says that the lady who helped me before got suspended as our private details has been misused and that lady wil come tomorrow there , and they are gona question her and they will also call me. I asked also if case is looked into when will I get refund the guy says its wil take 2 working days. Next day no call nothing 4 days passed On the 21/10/19 I decide to go again and look into the matter. Guy is there again saying lady is busy wil help us in a bit I wait for half and hour or so than lady comes asking me what happen? I tell her thers no refund and why no feedback. She says that they wil refund and still looking in to the matter also that the staff that was suspended came and she was questioned and she has no idea how it happened and she has nothing to do with it. So they also sorted it out on they own without calling us evan though they said they will call us, when they will confront the lady. Also after we left the lady calls us and offers us cashback. no telkom offers cashback they always reverse back to acc. from the 5/10/19 til 21/10/19 they still looking into the matter Today 24/10/19 no call no refund So after investigating ourselves this is what I have come to I received my statement with unknown charges I went to inquire at the telkom ilanga mall They kept saying saying they will call me and look into matter they investigated themselves Only on the 3rd visist they told me what the matter really is when my husband started to get upset I was told My contact details was missused A contract was open Device was taken Than Manager herself said that the lady took the device and they fired her Manager tried to offer us cash back There was no proof of any paperwork for the contract No proof of paperwork for cancelation

They guy who helped me is xolani The lady is the manager alida The staff they fired jolene This is ***** Identity theft A very serious crime