1 reviews | Active since Aug 2017
After falling for Telkom's promotion where you get a modem, sim cards, data etc for R430.00 per month, I went ahead and subscribed after asking the telemarketer if the amount will go over R430.00 per month and was informed no it will not. After a few months all of a sudden the amount was over R1000.00 outstanding. After ignoring it because of my believe that it will not go over R430.00 I was phoned by Telkom informing me that I am in arrears? I told them I will not pay outstanding because of my conversation with the telemarketer, they must please go and listen to the recordings as it was recorded. After a while I was handed over to debt collecters and also informed them that Telkom was at fault and they must sort it out with them. I then received feedback from them that Telkom instructed them to please close file cancellation was in process as per TS50803. Now to my surprise I was handed over again to debt collectors and all of a sudden the amount outstanding went down. Now they want to summons me and after sending everything to the new debt collectors I will be summoned. I am sorry this is not on. According to me the file was closed by Telkom why new debt collectors? And to phone them is a waste of time they just tell you to pay.
Hello jacqueshoffman
This response serves as confirmation that your query has been received, please provide us with your Affected number, ID number, and also please confirm your alternative contact number for assistance.
Kind regards
Ntombi
Telkom Social Media Team
Best regards,
Hello jacqueshoffman
This response serves as confirmation that your query has been received, please provide us with your Affected number, ID number, and also please confirm your alternative contact number for assistance.
Kind regards
Ntombi
Telkom Social Media Team
Best regards,
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