***** Bulling at Telkom mobile " Westgate"

<p>Below is an email I sent on the 08 July 2016 to After calling in on the 06 July 2016 and receiving an sms On the 08th advised me my case had been resolved & closed. No one has called me up to date. I keep getting emails from different agents advising me the matter has been escalated & there is no turn around time for feedback.... How revolting is their customer care!</p> <p> </p> <p> </p> <p>I have never experienced such poor service in my whole entire life. Telkom Mobile is a perfect example of cheap is not always quality!!! The Billing department is a nightmare, no one ever calls back from that department. Few months back i upgraded from my smart plan to the unlimited package, obviously because I would end up with a fat bill at the end of each month. However I found that I am not getting my money's worth due to the poor reception in my house therefore making it hard for me to connect to the Internet after hours. I made alternative means & decide to downgrade back to the smart plan package because I'm already paying another service provider for connection. I went back to Westgate Mall told them my story & the gentleman there advised he could not assist me I should contact the call centre. I made the call while I was in the shop & the agent told me he could not help I would have to go into one of the shops for assistance. I advised him that I am calling from a Telkom shop & maybe he can speak to them because I was initially advised at the shop to call customer care, after the two spoke the gentleman said he would assist me( using my own cellphone). He advised me the package was much cheaper now because there were was the iPhone 6plus/S that had been launched, it was a bonus for me. After doing all the paper work he advised there would be a migration fee this time around because I had downgraded, I asked him how it would be calculated and how I would have to pay for it. He advised me he could not help me with the calculations however I should not worry as it will be included on my next month bill. Before leaving the shop I also asked him when the unlimited benefits would be discontinued & he advised immediately & as of next month I will be billed on the smart plan. Indeed I received sms's informing me downgrade and left the shop a happy customer. Yesterday I call in to buy some data and asked the agent what my bill is sitting on as this is something I often did before moving to the unlimited package but also because to my surprise last month I was still billed on the unlimited package which I did not use. When the agent told me my bill is R8100 I was convinced he had made an error or had read an extra zero. After trying to get an explanation & answers it turned out to an argument & he hung up on me, I called again & a lady by the name of Kristen assisted me and logged a complaint, I advised her the last time a logged a complaint with the call center I was the one calling in everyday to get answers no one bothered to call me back for feedback & I did not see any point in doing so. Now I want to ask a very simple logic question, who on earth would be willing to just donate R8100 especially when my contract is ending in the next few months? Had the person who was helping me at Westgate done his job in the first place not only would i not be so frustrated but I would have obviously not downgraded & continued paying R1449 until the end of my contract which is just a few more thousands than what you are expecting me to pay AND ....still received my unlimited calls and data regardless. It doesn't take a smart person to see that I ha e been intentionally ripped of by your staff, maybe there is an incentive they get for migrating your clients but to me this is day light ******* at its best. Mind you this is not the first incident or complaint I have with Westgate Telkom because when I upgraded my contract the person assisting me " conveniently accidentally" included a new device & I was billed R7400+_ which I refused to pay because why should I as a customer have to suffer the consequences of an *********** staff member??? I negotiated to only pay what was due to me & YES your people failed me once again & it resulted to my line being suspended after I paid my share of the bill. Not only is Westgate staff *********** but I am convinced there is also a lot of ***** going on in that branch and I think it is about time someone got to the bottom of it!!! Lastly I will not be paying any migration fee that I was never informed about or explained to prior the paper work. You will definitely be hearing from my attorney Enough is Enough!!! Regards</p>