***** billing

I took a contract for router for 10gb of data at R135 per month in july. On arrival of the device, I found additional SIM card which I am going to be billed for another money R40. This was not what I agreed on when signing up for this.

I send email to ask about this and they assured me that it will be removed and I can destroy the SIM card. I did that and I do have an email to proof cancelling that. I was then billed for R135 for only 2 month then I received an SMS that I made an order on the 15 September that I don't know of. Later it said cancelled with another SMS.

On the 31 October I was then debited R175. I had to reverse it as I did contact telesales and they referred me to billing. I did that, I explained to the consultant about my issue. And he assured me that he will resolve the problem . I was required to send proof of email about cancellation of ordered made without my concern which to me it *****. He send sms with email to send and my ID number as ref. I did that but no response.

What surprised me is that I got sms saying my account is being suspended.

Telkom please resolve this ***** you are doing. Never did I receive billing statement or contract and worse of it your data last 3 days and sometimes only 15 days.