*****!

Every time I load prepaid airtime on my phone, something happens and some of my airtime gets used up. Ive called the customer service line on multiple occasions and they keep telling me that Im subscribed to a service, that I have no idea about. And when I check my subscriptions, nothing appears, the service tells me that im not subscribed to anything. I don't know if there is a ********** case thats happening with my phone or the network itself but i really need help with this because everytime i load my account, i keep losing money!