***** attempt via Telkom technical service

I have a problem with my internet when I send emails they return stating I am trying to send an unsolicited bulk email. I mailed Telkom technical department because Vodacom (who's internet I used) told me the problem is Telkoms server rejecting my mails. The mail was send to Telkom's technical department on 29 May and I have tot yet received a response. Yesterday I received a call apparently from Telkom Technical department the caller telling me he is responding to my query. He took me through steps on the computer and to a site to resolve the issue despite me telling him the problem is on Telkoms server. Then he tried to convince me my Microsoft license expired and I have to buy new licenses which is nonsense. He wanted me to complete a form for payment of new license fee I refused and said I will sort license issues with my own IT. I dropped the call and switched off my PC. I called my IT guy who checked my PC and said they tried to load spyware to retrieve personal pincodes and details obviously to access my accounts. I blocked my accounts ad cleaned my PC. Clearly someone at Telkom told the ******* about my mail problem and the ***** is internal in Telkom!