***** @ telkom from call Centre staff - terrible service !!!!!

I am appalled by telkom and the ******* of consultants that freely conduct ***** on my account!!!

On the 6 Jan Serena Pillay confirmed my cancellation via email yet I’m being debited triple the amount i signed up for . ?? This is madness !!!

I am appalled that I have now been debited R1872,22 after cancelling my account and while waiting for a refund and not even the amount I signed up for !!!!?!???!!??!!

Serena Pillay, please log onto hello Peter early tomorrow to find this post with all your superiors names listed along . I cannot believe how telkom and its consultants are ripping people off like this??? Where on earth do you even thumb suck this amount from ??? Sent: Wednesday, January 11, 2023 8:15:17 AM To: Serena Pillay <***>; *** <***> Subject: Re: Credits / extremely disappointed in your service Hi,

I am following up the below . I didn’t get a response nor any feedback from management on my concerns and refund .

Another issue of how you treat your clients poorly !? Sent: Friday, January 6, 2023 11:06:52 AM To: Serena Pillay <***>; *** <***> Subject: Re: Credits / extremely disappointed in your service Hi Serena

I am not a happy client and don't accept your email as my refund , there has been numerous attempts to cancel as the product purchased was never received in full and then In a space of 4 months my debit went from R600+ to R1013?!?!? With no consent !!

Please note the below on my account and correct accordingly promptly .

Iv been debited since august only received half the product , when querying this you only delivered the rest of my router / wifi/ package In December.

So why are you only refunding me 285???

The package I was sold was not delivered so I expect I refund on my full product and cancel from inception as I didn't receive my goods till December.

The poor service received from you and your managing team is appalling.

I was promised the moon and stars and not once was this received . September I called in, advised I didn't receive my full package Simone assisted and told me she would dispatch the rest I called in rentelssly in that month and I kept on being told the same thing it's on its way.

5/9- I called in I spoke to you queried my package you advised you would look into and revert back didn't get back to me 6/9 you advised supervisors would get back to me and they didn't 20/9- I was told cancelation process would take 21days at this point I requested cancelation I was then advised that they needed to check with ram what happened ( only now they checking with ram when I called in shortly receiving my package I told them it was not the full package. )!! I was then advised that you would need to cancel that sim and get another sim allocated to me which would take 14 days .

I told them my business closed on the 7th Dec and my staff needed the router before then I was promised it would be delivered by then. In Dec I received a message advising me of a bill of R1013 . My pacakage I signed and confirmed for over the recorded line was R635. At no point did I ever given consent to debiting my account more . At no point was I explained that there was going to be an increase in cost. And why would there be an increase when you are only sending me what was not delivered in the first place ??!!??

15/11 - I called in spoke to you & Anneline I expressed my disappointment in service 21/11 spoke up Simone abused supervisor Anneline lutchmien was on sick leave and there was no other manager to assist 28/1 spoke to Cheryl as Simone was on sick leave spoke to Serena and told you to cancel everything . 20/12 spoke to Serena about the double debit on my account said refund will take 3-7 working days ( very different from the previous 21 days ) on this call Serena was being very rude telling me to remember what I signed for etc. I lost my cool I told her where to get off . I requested ALL my call recording ( to this date I have still not received this ) I want this from your IT department before the end of January .

I believe you have done ***** on my account and took out another contract on my name when I did not ever give you authorization for .

You and the company were at fault not delivering on your product and service and at every point were disappointing!!

I am extremely unhappy with your service lies and product

I expect I full refund as I was billed from August 2021 when I didn't even receive the products I requested a cancellation and then I was billed almost double R1013 in dec I want my calls recorded so I can publish this to hello Peter and social networks & Carte Blanche so they fully aware of our you and the company conduct ***** on customers accounts.

I expect A manager to get involved in this process and handle with care and urgency as this is pending for more than 3 months.

I'm disgusted in your service and how you have treated me through this process . I am applauded that higher management doesn't feel the need to call me back as Promised . I am extremely sad that this is how telephonic sales are being conducted and people like myself get ********** after signing up for x and then being debit twice the amount !! I am shocked by your email it's shows no concern or empathy towards the situation I will not accept the utter nonesense above for my refund get this rectified as per my concerns And send the call links.

The people who I have spoken to through this terrible time .

Anne Housten Shawn naidoo Anneline Serena Pillay Briella Chetty