***** AT TELKOM. CUSTOMERS CONTRACTS CHANGED WITHOUT APPROVAL

0 Rating. However, I had to select a star to move on. Please, please, do not ever consider Telkom as a service provider. I took the Black Friday Deal on the 23rd November 2018. And since then it has been a nightmare. They loaded the incorrect deal so I was paying for an incorrect contract. I eacalted to their CEO and the National Consumer Commission who indicated to Telkom to resolve this issue. Which never was. 21 months later when I'm within the window to cancel the contract, I'm told that I can't because someone at Telkom **********ly added another 6 months to my contract without consent or my knowledge. I have spoken to 5 call centre agents who can't assist. Then I was eventually told that someone from their sales team changed the contract. And they can see on the system that I took the contract in November 2018 but that it was changed to another contract in May 2019 without my knowledge. And without any benefits. So, I really would like some advice because this is *****. How many other customers are they doing this to. Because now I'm sitting with a 30 month contract. The worst contract, the worst service provider.