***** and unfairness

My name is Simangele Gumede from Durban. In July/ August someone opened an account using my details. I bacame to know this through sms that I got from my bank. None of my personal details was lost or ******. I am still shocked that how they got access on my personal details without losing an ID or licence. I contacted Telkom Mobile immediately and they asked me to send an affidavit, ID copy and bank statement. Al<br> <br> I have submitted all the required documents as instructed by call centre agent but no one has contacted me to update me on the status of the investigation. I am worried now because this account has been handed to debt collectors( Nu Debt). Every month I spend money to call the bank to reverse the payment, and to call Telkom Mobile to update me on the case.<br> <br> I have been assisted by different call centre agents( Mthembu S, Bonna Bridget Mautla, Sanele Msomi and Nomazulu Mpofu)and they all promise that the matter will be resolved soon. This is affecting my credit history and it will take years for me to get the clearance. Secondly, it also reflects bad on my account with Standard Bank.<br> <br> First ref number: ***8<br> Second ref number: ***6