Hellopeter
Share Your Experience
GB
Gareth B

1 reviews | Active since Mar 2014

14 Jun 2018, 20:12

***** AND THEFT

SInce 26 January 2018 I have had no service on Telkom ADSL package. This incurred drastic costs and no agent was able to assist or point out fault.

It took longer than a month to actually get any response, by which time I had to make alternative arrangements which were much more costly. I had made numerous attempts to resolve the fault and no technician had contacted me (after updating my contact information numerous times and doing all reasonable efforts from my part). More than 2 months later I decided to cancel my service and request refunds. I only received this feedback call now within the last week (June 2018). That is SIX MONTHS that I have been *******ly and **********ly billed by Telkom, with zero intent to resolve the issue, let alone make right with the client. Eventually I receive (YET ANOTHER) Telkom invoice ( ********** 676), with a bill of R4386.85 as a NOTIFICATION FEE!!! I have spent more than double that due to lack of service! I believe I am owed 6 months subscription, and a fair share of 400 minutes, 120GB Data, and my fair time taken to resolve this matter. Not another bill for services not rendered and a "Notification" fee. I feel 6 months notice is more than sufficient to resolve this matter.

I expect a response, and it better be soon and it better be positive.

0
Replies (4)
Telkom
Telkom's reply26 Jun 2018, 07:23
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

GB
Gareth B's update26 Jun 2018, 18:38
Reviewer Update
Good day, ID # *** 085 telkom line - *** *** dispute last invoice June 2018 ref # 237 607 66 dispute no service since 26 Jan 18 ref # 172 awk 23 02 18 - 23feb18 dispute credit since 26 Jan 18 ref # 237 618 30 I would appreciate prompt response with regards to refund due to myself and proof of credit invoices.
GB
Gareth B's update01 Jul 2018, 09:31
Reviewer Update
So, with further dissatisfaction, this was the private response: "Good day, ID # ****** ***x *** telkom line - *** *** *** acc # *********dispute last invoice June 2018 ref # *** *** xx dispute no service since 26 Jan 18 ref # *** *** 23 02 18 - 23feb18 dispute credit since 26 Jan 18 ref # *** *** xx I would appreciate prompt response with regards to refund due to myself and proof of credit invoices." Bearing in mind that all these faults were logged telephonically on "recorded" calls and "acknowledged", I wake this morning to see a debit order of R514.00 now from "TELKOMMOBI***" as opposed to just Telkom. (Debit order for last month was also via "TELKOMMOBI***". I have never had any contracts or debit orders with Telkom Mobile and this reciprocates exactly what was initially in my message... ***** AND THEFT. Do i seriously need to escalate this to court and legal proceedings to get positive feedback and resolution? I am definitely willing to do so, although it is a hassle and I will have to add in interest cost incurred on my account, debit order cancellation fees, loss of revenue for days not at work. I feel it is only fair to allow service providers the opportunity to resolve and act on these types of queries. However, Telkom has had close to 6 months to amend this and credit/EFT amount owing to myself. I thus close in giving you 5 working days' notice. I expect funds to reflect in my personal account by Close of Business on Friday 6 July 2018. ("Close of Business"refers to 17h00 local time.)
GB
Gareth B's update01 Jul 2018, 09:34
Reviewer Update
And I expect the amount to be correct.