***** and Telkom dont Act

I have been a loyal customer to Telkom for over 3 years. In June I learned that a ********** account was opened on my name at Telkom. I engage Telkom and provided all they need. To this date Telkom keeps debiting my account and no feedback on the case. I made numerous calls to the service provider and they seem not to care. I have asked for my calls recording they are inconsistent about the processes of accessing the calls. This company is a disappointment I must say. Unauthorized debit orders keeps on debiting my account. I wish for Debi check to be a solution to all the nonsense we are experiencing from companies such as Telkom. I reverse debit order now it seems weekly and no one bothers to call to say WHY?