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Onthatile K

1 reviews | Active since Oct 2017

13 Dec 2017, 11:15

***** and slow response

I had signed a contract with telkom for ADSL at an agreed amount of R599.00, cool, a month later I'm debited R4164.73, I then reported it and to this day I'm still being debited. If ever anyone wants to use this(Telkom) service I recommend not to.

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Replies (3)
Telkom
Telkom's reply27 Dec 2017, 13:45
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply29 Dec 2017, 11:22
Official

Hi Onthatile,

We do not pick up a debit amount to this value. Your first invoice included a pro-rata period, from 04 Sep 17 - 26 Sep 17 for the package as well as one month in advance for the period 27 Sep 17 - 26 Oct 17, this amounted to R1,043.40. Your invoices following this was R599 as advertised.

Thank you

Regards

Rafeeqah

Telkom Social Media Team

Best regards,

OK
Onthatile K's update29 Dec 2017, 23:39
Reviewer Update
I made a ADSL payment manually and still get debited for cell phone contracts I didn’t make. This is the case number I have now received since my previous case was “closed” ‭ ********** 9‬. I’ve content the call center and I get the same response “please wait 21 days”. What kind of service is this?