***** and no service from customer reps!

I logged a complaint and mail customer service, I got an acknowledgement from customer service reps and they promised to give feedback but till today I haven't received any feedback...<br> <br> Hi,<br> <br> I recently ported to Telkom mobile and today I received a sms that said if I recharge my Telkom more I'd get 10% of all my recharge since I've joined Telkom. I recharged with R100 but didn't get the 10% they promised but only got the normal double airtime value of the price plan. I then call Telkom and the agent told me they never sent the text and that it was a ****. I then requested to speak to a manager and the lady confirmed that they indeed sent the text but it was an error and there's no 10% promotion on my price plan.<br> <br> This then meant that I was deceived into buying more airtime for nothing, the only thing I got was my apology and I would've liked a refund for my money.<br> <br> <br> Hello Mzolisi,<br> <br> Thank you for making contact with us. We apologize for the frustrations you have experienced. This response serves as confirmation that your query has been received and we will provide feedback as soon as possible. <br> <br> Tumelo, Telkom Social Media Team: <br> <br> Your reference number is: SM193485