***** and no action taken towards call center staff

<p>On the 15 December my account was debitor R3269.79 for an account that I don't even Have with telkom. My profile has been used to open contract that I don't know. Someone need to account for approving this account with me. I am sitting with bank charges that that I need a refund from telkom. Again this morning a debit was done. I have spoken to a ********** on 19/12/16 and he promised that this will be stopped. He gave me a case number ( ********** 1).</p> <p>I can afford running to the bank doing reversal as this is costing me money. </p> <p>My request is the person that used my account and how does one just approve a contract with out the person full details been verified.</p> <p> </p> <p> </p>