***** and irregular billing reported to Telkom but nothing is done!

I raised an incident relating to ***** and irregular billing

There is a debit order from Telkom that I do not know of. I went to Telkom The Glen on 03/02/2021 to enquire. They adviced I should go to SAPS to make an affidavit stating my case. I did that and went back to Telkom The Glen to submit on 04/02/2021. A case number was given to me as fact that my case will be attended to and feed back will be given. I have went to Telkom The Glen several times to enquire the progress, closure of the account as well as delisting this ********** account on Credit Bureau. This ***** account that is opened on my name is also affecting my credit score. My last visit to Telkom The Glen was on 25th February, Lesedi Lekalala (***) sent an email to Rest Mudau (***) to attend to this matter with me copied, Rest has not acted since. Lesedi also copied Glory Mashego (***) Manager who should be responsible to see that my this matter is sorted.

Today 02 March 2021, a debit order has been debited from my Bank Account especially after I lodged a case