***** and Identity theft with no substantial or productive assistance!

There was Identity ***** on my name opening 2 contracts in my name in November. I was on the phone with Telkom Mobile for majority of my working day yesterday and the day before just to be told yes the information on "my account" does not correlate with my real information BUT they don't have access to all the information (what sensitive documents they have of me, how was the account opened, how did they authorize etc) and even if they did they can not tell me because this is *****. So in other words I am not allowed get information on "my" information on "my" account. Just to be told I have to go into a branch, they will be able to assist me fully. I went this morning, spent an hour there, again to be told they ALSO do not have access to all the information, they also do not have a direct contact number for their ***** department, so I was asked at the branch for the affidavit (which I had) and believe it or not, MY ID (the very sensitive information the people made all my debt on), I refused to do so, so I was advised they might then not be able to help me fully, after a long discussion I was fortunate enough to get a case number (***) but no information on where I can follow up. I just have to wait until they contact me. Also although I have been phoning since Tuesday, the matter was never escalated as promised the clerk in the branch confirmed. So in other words, It was very easy for the ********* to take out contracts and handsets to the value of R17568 on my name and to be debited from my account in installments without proper verification and diligent checks, also delivering handsets without proper checks but it is an incredible mission with no way to reach someone in the ***** department if they actually stole your identity and money! Also after the past three days with this type of frustration thinking I must just be patient and wait for feedback, I just received a message from my bank saying that a debit order from Telkom Mobile has been loaded, AGAIN!! I am beyond frustrated and done. So you look after clients as long as you get your remuneration but wont when a ******** offence was committed through your service!