***** and Deception

Good Day

4 weeks ago I purchased an Unlimited Home ADSL 10MB package on contract for R804.00 per month that includes a sim with 3 GB data per month, a android TV Box, a Router and free installation. After a week I was informed that I need to make a deposit of R705.00 before the process can be initialised, which I did. I received an sms stating when tthat the technician will see me on the Monday, after tuesday I phoned in to inquire the situation and was told that they apologise for the inconvenience but the line leading to my house is damaged and needs to be repaired before the installation can continue in my house. After another week of silence I contacted again I was told repairs was completed and will take 48 hours to confirm before installation can continue in my house. I was informed that from the day my internet is activated till my debit day I will pay prorata, only for the days have internet. Since then I contacted Telkom at least 3 times a week to inquire about my installation and last week a sales consultant informed me that they have on the system that I do not have a contract but month to month and will have to pay extra for the installation and router it does not include any of the other extras. I received a invoice from Telkom stating that they are noe charging me R233.48 prorata for internet that I do not even have, For the last two days I contact Telkom 4 times day and every time their system is offline and they cannot assist me and that I have to phone back in two hours consuming my airtime everytime going through the 10 minutes of waiting time before a sales consultants picks up to assist me. Considering everything that has happened the last 4 weeks and how they can change my account type to suit them for extra funds from me and charging me for a service I do not even have I am cleary being deceived and is considered a ********** act according to the consumer act.

Regards