***** and bad service

<p>I have a contract with Telkom mobile which is due for an upgrade, 2 weeks ago i received a call from one of their "upgrade experts" offering me a package since im due for an upgrade. I informed the consultant im interested in getting an upgrade but i will go to an iStore to do the upgrade, a few days later i went into an iStore but they didn't have the package i was looking for i then lost interest in upgrading. I visited the Telkom store at Maponya mall on the 3rd of June to make sure my contract gets cancelled after the 24th month. An hour later i received an sms thanking for upgrading my contract, I immediately went back to the store to query this, Lindiwe was unhelpful and very argumentive. After i telling her a number of times that the contract was upgraded without my concern she then referred me the call centre, i then phoned the call centre on the 6th of June 2017 at 2:40 and spoke to Samukelisiwe Hlangu who couldn't help me and told me to go the store and have the issue resolved. Telkom is sending me from pillar to post and no one wants to take charge and help me. Because of that i will never deal with Telkom or recommend anyone to them. It's a good thing that me and my fiancee decided to wait until Spring to take new contracts with them. What's worse is that the contract was upgraded without my concern and no one at Telkom is will to help or atleast look into the matter. BAD SERVICE AT ITS BEST. I dont know who to contact or where to go now, end of the month i will be billed for something i didn't take up not using</p> <p> </p>