***** and Attempted Assualt

Item: Telkom
Rating: 1

So this is how pathetic Telkom's service is! I signed up for a 10mbps uncapped fixed line in November 2016. (Which to date has not even reached 6mbps) After many complaints, phone calls and emails Telkom eventually decided to install the line and modem. Bliss! I then received a unexpected package from Telkom with a modem and Sim. Nobody could advise me for what this is as they did not have anything on their system. I was advised by Telkom's pathetic and utterly disgusting Call Centre to keep the package as this was part of the deal. An invoice was then received beginning of Janiary 2017 stating that I had to pay R1125.83 for a 50GB Mobile line WHICH I DID NOT SIGN UP FOR!!!! After querying this again with your useless ***** Department I was issued with a reference TK13858. R1125.83 was debited from my Bank account en of January 2017. But my normal fixed line was not?!?! I visited various Telkom branches which all informed me that I had to visit Telkom Centurion as this is where I signed up for the contract. Today I visited Telkom Centurion where I was assisting myself as all of the staff was useless!! No manager on duty!!!!! After a very rude Ngulu assisted me, she advised me that the reference number does not exist and that the deal was done online. She refused to assist me any further and grabbed my phone and almost assaulted me when trying to take a picture of her due to the poor service. I was then chased out of the store by another staff member, who did not want to provide me with his name and didn't even wear a name badge, with still no resolution to my problem. I am going to lay a charge of attempted assault on Ngulu and will report the ***** case to the NCC as Telkom is once again useless!

Helpful (0)

Replies (0)