***** account settled in March but still no confirmation letter sent

Hello Peter .

Late last November someone opened up a ********** account using my ID number, of which Telkom never alerted me or called me, I got to find out when debit orders started going off my accounts.I sent an email to Telkom customer service and they requested that I send all documents of which I did. Account was investigated and confirmed as ***** in March. Since March my name is still listed on Credit Buereau and I still havent received letter to confirm that it was *****. Ive been calling 081 180 everydy and sending an email and Im told that the process take 21 days. Since March this account was closed , why was sending a letter not part of the process to ensure good customer service to Telkom clients?

I have stressed to all agents that Ive spoken to that I need this letter ASAP as my potential employee wants it. Does it take this long to draft a ***** confirmation letter and is this letter so serious that I could loose a job opportunity?

Why must I suffer for something for I didnt open or initiate?

So far I have to spoken to all these agents who have told me about the 21 days processs and nothing ore helpful than this: Mandlenkonzo Ndlovu , Tarryn Olifant , Zamankosi Cele , Patricia Shamase and Courtney Louw.

I need your assistance to escalate this matter , I need this letter urgently as I have only few days left to submit it.