***** account opened on my name

Good day <br> <br> Telkom opened an account on my name with ********** documentation, An account was opened on the 24th November 2014 in Rosebank, i only find out when my account was debited on the 24 December 2014.I immediately called the call centre, They advised me that they will i need to open a case before i do anything which i did on 26th of December 2014. I went to a telkom store in Riversquare. They opened the case - ***8. I have been waiting since then for someone at telkom to call me, but they still debitting my account even though they know i did not open the account. when i call them to tell them to stop debiting they tell me to go to my bank to reverse. Their staff at the call centre are very ***********.