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I REGRET THE DAY I JOINED TELKOM MOBILE WITH MY LIFE, I’M GOING THROUGH HELL! THEY HAVE THE MOST POOR CUSTOMER SERVICE EVER!! I HAVE AN EXISTING CONTRACT WITH THEM AND IM BASED IN CAPE TOWN, BUT SOMEONE FROM JHB WAS ABLE TO TAKE NOT ONLY 1 CONTRACT BUT 2 ON MY NAME, MY DETAILS WHERE CHANGED(ADDRESS, CELLPHONE NO. AND EMAIL) AND I’VE BEEN INQUIRING FOR 3 WEEKS NOW, I WENT TO THE STORES; I WAS TOLD TO CALL THE CALL CENTRE, WHICH I DID, SPOKEN TO A NUMBER OF AGENTS SOME GAVE ME **** NAMES BECAUSE WHEN I FOLLOW UP, NO ONE KNOWS WHO THEY ARE, I’VE ASKED FOR TEAM LEADERS AND MANAGERS, AGENTS TOLD ME THEY ARE NOT ALLOWED TO ESCALATE OR GIVE TEAM LEADERS DETAILS, HOW THE HELL?? THEY GAVE ME A CASE NO. AND TOLD ME THAT FRUAD IS BUSY WITH THE CASE, BARE IN MIND THEY HAVE THE AUDACITY TO TELL ME THAT I WILL BE BILLED R2060 AND IF THE DEBIT ORDER BOUNCE THEY WILL HAND ME OVER TO COLLECTIONS WHILE THERES A PENDING CASE. STILL NOW WHEN I CALL I AM TOLD THE CASE IS BEING ATTENDED TO. NOTHING IS BEING DONE.