KL
Kim L
1 reviews | Active since Nov 2011
17 Oct 2018, 07:10
*****
I have never had any contract with Telekom. So I was shocked to see when debit orders started coming off my bank account for Telkom. I called the bank and they advised me to contact Telkom. When I did, I was informed that there are 3 contracts taken out in my name, with my ID number and banking details in Johannesburg. It was done telephonically and there are no land line numbers on the account. I was told to go into the nearest Telkom branch, so that their ***** department can investigate. I live in KZN, so I went to the Galleria branch. The gentleman that helped me was really uninterested. As though this is a normal occurrence at Telkom. He gave me a case number, ********** 9. but told me I need to go to the police station and open a case as well. And my lawyer would need to request the telephone recordings of when the contracts were done. Telkom is not interested at all in assisting me. I need to now pay a lawyer to get the telephone recordings and have to run around for help. I find this unbelievable that they could open contracts in my name with no verification of anything. But gave someone 2 cell phones and a data line. I went and paid for a credit report, which shows no check ever done by Telkom. So how was this done. I have no faith in Telkom at all as I am receiving no help with this issue. And have since encountered numerous people that have had the same experience. Is this how Telkom does business? To not even be interested in suspending the line until further investigation!
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Kim L's updateReviewer Update
06 Nov 2018, 11:13It’s been 3 weeks since opening a ***** case with Telekom’s ***** department. I have been calling every couple of days and again today. Each time I am told that no one has worked on my case as yet. But it is past the turnaround time I was given. There is no direct line for the ***** department, but they will escalate it for some one to contact me. It has now been “escalated” 3 times and still no one from telkom has contacted me. Now I understand why their own consultant advised me to get my own lawyer to try help. I have received no assistance with this issue.
KL
Kim L's update06 Nov 2018, 11:13
Reviewer Update
It’s been 3 weeks since opening a ***** case with Telekom’s ***** department. I have been calling every couple of days and again today. Each time I am told that no one has worked on my case as yet. But it is past the turnaround time I was given. There is no direct line for the ***** department, but they will escalate it for some one to contact me. It has now been “escalated” 3 times and still no one from telkom has contacted me. Now I understand why their own consultant advised me to get my own lawyer to try help. I have received no assistance with this issue.