1 reviews | Active since Sept 2018
I have a router with Telkom contract. Month end of July I realised the money they charged me is too much den I went to da branch an dey dnt even send statement of dat router I saw da amount on my bank . As at Telkom branch I jhb suer street da guy checked on da system an realised dat there are 4 contracts on my name an those are fr cellphones I told him I only have router wi fi contract with dem den he said must go to police station to make affidavit I did dat an took it back to dem . He lodged the case on their system an give me case no ********** 5 . He said they won't know who did dat ***** bcs it was done telephonically I asked who delivered dem an who signed for the phones he can't tell. Then I kept on goin der to find out what's hppng. Da only also advise me to reverse da money they took at my bank an go post office to pay what I know. I did dat. I went again to da branch an send they will send email to fa person investigating da case to b fast as m struggling bcs they suspended all those contracts including the one I know. But they keep on sending msg an threatening me they will take my name to credit beraue. They deducted R1600 smthing dat i had to go an reverse again . I asked at da branch why are dey taking da money bcs dey suspended da contract , dey said dey cant do anything as dey are not billing department . Da lady (Khambule)gave me a call on 3rd of august asking my story as da investigator an said she will call the following day an she didint , i called her on da 9th August an she told me she is done with investigation an had send my name to IT department to remove those contract on my name. The same day I spoke to her they took R1500 frm my bank as I'm waiting to reverse it da next day they took again R1500 on the 10august dat i revesed on Monday as they can't do same day at da bank . The bank consultant told me reversing like dis it will spoil my credit record. I'm even afraid how must dey gona deduct as da bank also charge me for dis reversal . Even today as I'm writing I didn't any news from. Telkom ppl but their so called billing busy in my bank acc.
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We apologise for any inconvenience caused.
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Moenieb.
Telkom Social Media Team.
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Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
124,178 total reviews on Hellopeter
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