*****

We've been with Telkom, for more than 40years and have not had any problems regarding the service (which has always been good), up until the last couple of months since November 2017 with this unresolved ***** incident that's happening with our phone account (Account Number: ********** 00001), where thousands of rands of data and airtime has been purchased.

Through this whole period, a new cell number keeps getting added via the backroom to our Phone Account to buy Thousands of Rands worth of Airtime and Data.

The reference number for this ***** query also keeps changing every time – making it difficult to follow-up with the case.

These are reference numbers we’ve received for this same case and it looks like it keeps being pushed back:

· ********** 4

· ********** 1

· ********** 4 (new reference)

· ********** 1 (new reference)

These are new cellphone numbers that have been added to our account: 067 ********** , ********** , without our permission or authorization. To my knowledge, in order to open any cellphone account or to add a number the account holder needs to be present in person, and this has not been the case, as my wife and I have never authorised this and we don’t even know the process of how to go about adding a cellnumber(s) to our home account. It must have been done internally by Telkom. We spoke with numerous telkom employees over the months and they've told us it's impossible to add new cellnumbers without verification from the Account Holder and having the necessary signed documentation from the Account Holder. If you investigate how these numbers have been added and when they've been activated, you will see it would have been done without the proper signed paperwork from Mrs E Brown, who's the account hold.

My wife and I are pensioners, and this is not good for us to be sitting with a huge unresolved issue like this. It has even affected my wife’s health due to the worry, stress and anxiety of this ***** and being ****med in this way.

Hope someone is able to help we are at our wits end.

If it remains unresolved, we will get a lawyer involved.

Regards,

Mr Pieter Brown

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