*****

In March, I was contacted by Mondo to sell me a Telkom broadband and cell-phone contract. On the delivery of the sim cards when inserted in my cell phone, I received a message that the sim cards needs to be Rica before to be active. I have then visited the Telkom shop in Cape Town where the lady advised me that they cannot rica the sim card but she will issue new sim cards. This was 19 April 2018. Telkom has billed me from 20 April 2018 to 31 May 2018 for data I have never received or used.

The contact that I have agreed upon with Mondo was for a total sum of R445 but telkom has billed me a sum of R660.67. This is a monthly contact but Telkom billed me since the day I went to activate the sim cards, bear in mind it was never activated because the lady at the telkom shop did no do the sim swap.

Telkom also charged me R34.30 for itemized billing and R 30.26 for Device Subscription fee. These fees were not disclosed to me.

On the invoice I am billed for a 20GB Deal but what was sold to me was a 80 GB deal, 40 day and 40 night.

I contacted the Call Centre several times but the customer service agents has failed to assist me. I have never received such bad services in my life.

I am still waiting for call back from Telkom since 28 May 2018.

Please do not take out any contact deals with Telkom.