*****!!!!!!!

I loaded 5gb this morning 9am and received a confirmation sms it was loaded. At 2pm i receive an sms stating my airtime balance of R153 was now R0. How ? I call ur call centre, spoke to nontokozo who checked and said it was never loaded by ur system. **********. If i didnt pay attention i would have not noticed. Now i ask for her manager, as always, the manager Brenda is busy. It is unreasonable to wait 72hrs for a refund of my airtime as well as the data. U took my money and did not provide a service. The last time i had to wait 72hrs on a query it took over a month with u people. I want someone to sort this out today. Im pregnant and i am not going to add this stress onto my pregnancy because of u ********** people