1 reviews | Active since Jan 2016
I have a business and an individual under my account that are not mine. I have been to several Telkom stores to try remove those accounts which do not belong to me to no avail.
When I log into the app I can clearly see see this person and the business. I have one contract but according to the app and even the store I have more than one.
Recently I have even struggled to receive my invoices as when I call the call centre they tell me I have failed to answer the security questions as this person has changed my information somehow without even my ID. To me that is close to being ***** as to telkom can allow an individual to access another person's account.
It is frustrating as no one from telkom cannot remove or close these accounts that are under my name or even unlink them.
Hi Lebzaros,
Thank you for making contact with us.
Kindly email us the following documents in order for us to conduct an investigation on your accounts.
Affidavit, 3 months bank statement, proof of residence and ID copy to *** please quote your account *** on the subject line for tracking purposes.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Lebzaros,
Thank you for making contact with us.
Kindly email us the following documents in order for us to conduct an investigation on your accounts.
Affidavit, 3 months bank statement, proof of residence and ID copy to *** please quote your account *** on the subject line for tracking purposes.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
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