*****

I have recently taken out an 8mbps ADSL line with telkom and using another company as my ISP.

In October my neighbors carport roof got blown off during the storms in KZN and it hooked the telephone cable and pulled the pole over to an angle where the lines are now resting on the roof of my car port and house. This was all reported as my internet speed dropped drastically since the occurrence. Telkom kept sending messages that the problem was resolved, yet the pole is still leaning, cables are still on the ground and internet speeds are as low as 2.1mbps.

Upon writing to the Ministry Of Telecom, is received an email where it is stated that "BTW – the speed of the line is not guaranteed. The speed is UP TO 8mbps – i.e it is any speed up to 8mbps." So what that means is although they charge u for a service of 8mbps, they fail to deliver and can keep on charging you for a service they cannot supply, which to me is pure ***** as they state that they are supplying me with an 8mbps ADSL line. To date the pole is still leaning and internet speed has not increased.

Telkom owes me money for 3mbps since the inception of the ADSL line as the highest it has been was 4.8mbps. Since October i have been battling with speed from 2mbps to 4mbps and I refuse to accept the answer as was give by ME Marti Beukes from DTPS Ministry, cause if you cannot supply the product you advertise but make people pay then it is ***** and theft and Telkom should be sued by each and every member making use of their pathetic services.

I demand my monthly bill be made equal to the MBPS supp**** and not for the non reachable 8mbps. I demand the poles and lines be sorted out and I be compensated for the poor service received up untill the problems have been resolved.