1 reviews | Active since Mar 2009
On the 1st November I received my statement for the month with an incorrect billing amount which I immediately called Telkom Mobile & notified them of the error, I was then promise that it was going to be sorted, but on the 20th I was debited with the incorrect amount which I called Telkom Mobile & was told it will be reversed & fixed to date its still not fixed, I called my bank & had the amount reversed & called Telkom to follow up but I keep hearing the same old nonsense that its being looked @ but no one is calling me back and clearly nothing is being done, because again today Telkom has debited me with the incorrect amount which I have to now reverse again & once again I called Telkom Mobile & was told that its being "looked" @, clearly whoever is "looking" is nor seeing what they are looking what for.....for the simple reason that am still being debited with the incorrect amount!!! Telkom Mobile can you please get your act together & fix this & stop debiting my account with this ********** amount!!!!!!!!!
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Bronwyn
Best regards,
Good Day
Thank you for making contact with us,
We have logged your request for assistance, Your social media reference number: AI***
Please accept our apologies for the inconvenience caused,
Regards
Telkom Social Media Team
Bronwyn
Best regards,
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