*****

I signed up for a contract with telkom last year October with a guy by the name of Mervyn. The salesman sold me a contract for a P9 lite gold phone for R199 a month. He said the phone would get delivered to my address and at the end of the month they would start billing me. Here is where it all began... firstly the wrong phone was sent the the address with incorrect pricing at the time we understood it was a mistake and said to the guys this is not what we signed up for and contacted Mervyn he said he would sort it out and by the next week I should receive my phone . A month goes by and after endless calls and being stalled by the call centres the correct phone arrives at my door. Excited me thinking it would be smooth sailings from now on was mistaken . Telkom then started billing me incorrectly the first time they debited my account for two mobiles a black P9 And also a gold P9 lite . Frustrated we contacted the call centre and they assisted after sometime and that issue was resolved . The next incident began when telkom again debited my account with the incorrect amounts I was under the impression that my bill would be R199 and a spend limit of R150 making the total R350 a month . However I'm being charged R550 . Apparently it's because I took a 5 gig contract which I know nothing about . I visited the stores to question this and not much could be resolved. I called telkoms call centre and was assisted by a lady who promised to email me the next day with a solution to this unfortunate event . No email was received !!! I called in again and this time a gentle answered the phone and told me sorry he will get the lady assist me again and send the time email , I requested to speak to the line manager and his reply is that they do not have one and there isnt anyone else with a higher authority to assist me . Disappointed at this I waited for the email to be sent and still nothing was sent . I'm going to stop these debit orders until arrangement are made .This is was a draining and very frustrating event that I was put through and no solution yet has come up . Telkom is billing my account for things I did not agree apon and are giving me these financial burdens !!! This is terrible customer care and services that were displayed to me in these past event . I am still waiting for a answer and solution to this problem

Angry customer !